Return Policy:

Wine @ The Mill guarantees the quality of all our products and your satisfaction is our foremost priority.

If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order.

Cancelled and/or returned orders are subject to the dispatch and return shipment charges. These charges must be paid by you.

Terms and Conditions:

These are our terms and conditions for any orders placed at Wine @ The Mill

Please read these purchasing terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Wine @ The Mill makes these products available to you. If you do not accept these terms and conditions you may not purchase any products from Wine @ The Mill. Any purchase from you on this website, indicates your express agreement to be bound by these terms and conditions.

PRICING

All prices are inclusive of VAT. VAT is deducted in the checkout stage for all export orders. The price of the items excludes the delivery charge which will be calculated during checkout. View our shipping rates here.

AVAILABILITY

We will try our utmost to ensure availability, but there are times when certain wines may be out of stock. In that case, Wine @ The Mill's team will contact you and suggest alternatives. If you decide against the alternatives, we will ship available items less the out of stock items or cancel the order if you prefer to do so. Your credit card will not be charged until we ship your order, and you will not be charged for out-of-stock items.

ACCEPTANCE

We will acknowledge your order via email. Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged.

We cannot sell wine to anyone under the age of 18. For this reason, we may refuse an order at our discretion and orders may not be transferred from the customer to any other person. If the shipment is destined for the United States, you must be 21 years of age to place an order for wine.

DELIVERY

Subject to availability and receipt of payment, delivery will be made to the address specified by you during checkout (shipping details).

We do our best to secure delivery within 4 days of the date of your order but will not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Sea freight shipments will take approximately 6 weeks to arrive at the nearest port.

All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods will be retained by the courier, in which case notification of the attempted delivery will be given. The courier service will subsequently arrange a suitable time for delivery, will return later or on the following working day.

Delivery to international destinations exclude duties and taxes which may be payable. It is your responsibility to determine (prior to order placement) and make payment for these additional charges when contacted by the delivery courier. Or we can assist with our courier company to quote on all inclusive.

CANCELLATION

You have the right to cancel your order up to 7 working days after the day following the delivery of the goods by calling Wine @ The Mill  on +27 (0833579353). You can also cancel your order by  e-mail. In the event that the goods have already been dispatched at the date of receipt of your cancellation of the order you must return the goods to us and we will refund you with the price of the goods within 30 days, beginning with the day on which notice of cancellation was given.

We will process a charge in respect of the shipment of the goods. If you do not return the goods or fail to make them available for collection within 30 days of your order, you will be deemed to have accepted the goods and will be charged for your order.

CREDIT CARD REFUNDS

Wine @ The Mill processes refunds to the credit card used at the time of purchase upon receiving your returned shipment. Please allow 30 days for the refund to appear on your credit card statement. If you have made payment by any other means we will send you a cheque or will transfer the refund via EFT.

PAYMENT

Payment may be made via Visa, Master Card credit cards or by bank transfer into the Wine @ The Mill’s  bank account, the details of which will be provided during checkout.

CREDIT CARD ACQUIRING AND SECURITY

Credit card transactions will be acquired for Wine @ The Mill by PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate use SSL3 and no credit card details are stored on Wine @ The Mill’s website. Users may go to www.paygate.co.za to view their security certificate and security policy. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. PayGate's Internet servers are protected by firewalls and intrusion detection systems.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Wine @ The Mill’s separately from card details which are entered by the client on PayGate's secure site. For more detail on PayGate, refer to www.paygate.co.za.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

RESPONSIBILITY

Wine @ The Mill takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items and the shipping costs.

YOUR PRIVACY

Wine @ The Mill has taken all reasonable steps to protect the personal information of it's clients. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here.

COUNTRY OF DOMICILE

These terms and conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes will be decided only by South African courts.

If any of the abovementioned terms or conditions are held by a court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

VARIATION

Wine @ The Mill may, in its sole discretion, change this agreement or any part thereof at any time without notice.

CUSTOMER SERVICES

If you have any questions, suggestions or comments, please contact us.

FINALLY, THANK YOU!

We truly appreciate your patronage and hope that we can better provide you with the exceptional service you require and deserve.